Customer Care
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Warranty Information

1. One Year Warranty Against All Workmanship Deficiencies.

  • All appliances, fixtures, and equipment are covered by their manufacturers’ warranties.
  • We will repair cracked or loose tiles one time during the one year warranty period.
  • We will repair settling cracks on drywall and nail pops one time during the one year warranty period.

2. The Following Items Are Not Covered Under The Warranty:

  • Trees, plants and grass.
  • Erosion and sunken utility lines.
  • Settling cracks in porches, drives, walks, patios, stoops, floor and garage slabs, stucco or tile grout. The following cracks are not considered to be structural deficiencies: block walls <1/8″ wide; concrete slab < 1/4in wide or 3/16in in vertical displacement; stucco < 1/8in wide; drywall < 1/8in wide

3. Two Year Systems Warranty Against Workmanship Deficiencies

  • Plumbing inside walls
  • Electrical wires inside walls
  • Ductwork in attic

4. 2-10 Homebuyers Warranty Provides Comprehensive Protection Against QUALIFIED STRUCTURAL FAILURES To The Load Bearing Systems Of The Homes For Afull Ten Years From Day Of Closing. A Structural Defect Is Defined As: Damage Caused By Failure Of One Of The Following Load Bearing Elements And Must Be To The Extent That The House Becomes Unsafe, Unsanitary, Or Otherwise Unlivable.

  • Foundation system and footings
  • Beams
  • Girders
  • Lintels
  • Structural Columns
  • Structural Walls/Partitions
  • Floor systems
  • Roof framing System

5. The Items Listed Below Are Strictly Homeowner Maintenance Items According To The 2-10 Homebuyer Warranty Policy. Although Customers Often Assume These Items Are Warrantied, The Following Items Are NOT Covered Under Warranty After Closing.

  • Marks, scratches, and tears in vinyl floor coverings
  • Chips and scratches in porcelain products. (Bathtubs, sinks, and toilets)
  • Torn screens including porch and pool enclosures.
  • Marks, scratches, or chips in Formica cabinets and tops.
  • Scratches or chips in appliances.
  • Broken globes on light fixtures.
  • Broken or scratched mirrors or glass.
  • Grout or caulk cracks.
  • Sod & Landscaping.
  • Cracks in drywalls
  • Exterior concrete cracks
  • Stucco cracks under 1/8 inch in widths.
  • Chips in the tiles.
  • Paint touch-ups.
  • Sprinkler heads. (Not in 2-10 Warranty Policy)
  • Condensation due to moisture in climatic conditions.
  • Swimming pool finish

Customer Care Request

We accept non-emergency requests for warranty service after the homeowner has been in the house 60 days and this is the 60-Day Warranty List. We will accept another non-emergency list after the customer has been in the house 11 months and this is called the 11 Month Warranty List.

These lists should be submitted to the Customer Care Department one of the following ways:

Via the form below

By e-mail: warranty@suarezhousing.com Fax: 813-622-6813

Or mail:
Customer Care
325 S. Boulevard
Tampa, FL 33606

List:  60 Day List Year End List Other

Community:

Date:

Your Name (required)

Your Address (required)

Your Email (required)

Best Phone Number to Reach You (required)

Comments and concerns:

Emergency Care Contacts

If you require emergency service on the items listed below, please contact the appropriate contractor directly.

NOTE: All requests for warranty service should be submitted by sending this online form to our customer care representatives.

Harbour Isles

Appliances
8AM to 5PM, M-F
General Electric Service (813) 855-2401

Electrical
8AM to 5PM, M-F
Superior Electrical 1 (813) 935-2117

A/C & Heating
8AM to 5AM, M-F
Schmitt Heating and Air, 1 (727) 868-9531

Plumbing
8-5, M-F
BMW Plumbing (813) 677-3603

Roofing
8AM to 5PM, M-F
MacDonald Roofing (813) 986-4968

Security, Phone and Cable
8AM to 5PM, M-F
Intelligent Environment (813) 935-7111

Sprinkler System
8AM to 5PM, M-F
Jeff Riley Irrigation (813) 986-1450

Swimming Pool (If Applicable)
8AM to 5PM, M-F
Natural Springs (813) 933-9500

Natural or Propane Gas (If Applicable)
8AM to 5PM, M-F
Countryside Propane (813) 752-6500

Oak Creek

Appliances
General Electric, 800-432-2737

Electrical
Superior Electric Co., Inc. 813-935-2117
803 W. Waters Avenue
Tampa, FL 33604

A/C & Heating
Schmitt, Inc. 727-868-9531
17935 U.S. Highway 19
Hudson, FL 34667

Plumbing
Aardvark Plumbing Inc. 813-926-0475
10562 Greencrest Dr.
Tampa, FL 33626

Security, Phone & Cable
Secure Pro, LLC 813-381-3861333
N. Falkenberg Rd. #222-B
Tampa, FL 33619

Sprinkler System
Jeff Riley Irrigation 813-986-1450
P.O. Box 353
Seffner, FL 33584

Martin’s Garden

Appliances
General Electric, 800-432-2737

Electrical
Superior Electric Co., Inc. 813-935-2117
803 W. Waters Avenue
Tampa, FL 33604

A/C & Heating
Schmitt, Inc. 727-868-9531
17935 U.S. Highway 19
Hudson, FL 34667

Plumbing
Aardvark Plumbing Inc. 813-926-0475
10562 Greencrest Dr.
Tampa, FL 33626

Security, Phone & Cable
Secure Pro, LLC 813-381-3861333
N. Falkenberg Rd. #222-B
Tampa, FL 33619

Sprinkler System
Jeff Riley Irrigation 813-986-1450
P.O. Box 353
Seffner, FL 33584


Starling Ridge

Appliances
General Electric, 800-432-2737

Electrical
Superior Electric Co., Inc. 813-935-2117
803 W. Waters Avenue
Tampa, FL 33604

A/C & Heating
Schmitt, Inc. 727-868-9531
17935 U.S. Highway 19
Hudson, FL 34667

Plumbing
Aardvark Plumbing Inc. 813-926-0475
10562 Greencrest Dr.
Tampa, FL 33626

Security, Phone & Cable
Secure Pro, LLC  813-381-3861333
N. Falkenberg Rd. #222-B
Tampa, FL 33619

Sprinkler System
Jeff Riley Irrigation  813-986-1450
P.O. Box 353
Seffner, FL 33584

Fairways

Appliances
8AM to 5PM, M-F
General Electric Service (813) 855-2401

Electrical
8AM to 5PM, M-F
Superior Electrical 1 (813) 935-2117

A/C & Heating
8AM to 5AM, M-F
Schmitt Heating and Air, 1 (727) 868-9531

Plumbing
8-5, M-F
BMW Plumbing (813) 677-8526

Roofing
8AM to 5PM, M-F
MacDonald Roofing (813) 210-6325

Security, Phone and Cable
8AM to 5PM, M-F
Secure One (352) 279-0286 or David Roth (813) 900-4320

Sprinkler System
8AM to 5PM, M-F
Jeff Riley Irrigation (813) 363-9711 or email Rileyirrigation@yahoo.com

Swimming Pool (If Applicable)
8AM to 5PM, M-F
Natural Springs (813) 933-9500

Natural or Propane Gas (If Applicable)
8AM to 5PM, M-F
Countryside Propane (813) 752-6500

Lexington

Appliances
8AM to 5PM, M-F
General Electric Service (813) 855-2401

Electrical
8AM to 5PM, M-F
Superior Electrical 1 (813) 935-2117

A/C & Heating
8AM to 5AM, M-F
Schmitt Heating and Air, 1 (727) 868-9531

Plumbing
8-5, M-F
Aardvark Plumbing (813) 926-0475

Roofing
8AM to 5PM, M-F
MacDonald Roofing (813) 210-6325

Security, Phone and Cable
8AM to 5PM, M-F
AllTec Security (813) 493-8154

Sprinkler System
8AM to 5PM, M-F
Jeff Riley Irrigation (813) 986-1450

Swimming Pool (If Applicable)
8AM to 5PM, M-F
Natural Springs (813) 933-9500